Exercises Modulo 8.3.4

Exercise 1: Answer the below questions according to the following reading / Ejercicio 1: Responde las preguntas debajo de acuerdo a la lectura

Exercise 2: Choose TRUE or FALSE according to the reading / Ejercicio 2: Elige TRUE o FALSE de acuerdo a la lectura

Your telephone manners can help to give a good impression of the company
You should always make people wait before answering the phone
You should try to be helpful and polite
If you don't understand the caller, ask them to speak slowly
You should never give the name of your company
Speaking fast is a way to save time when talking on the phone
If it's a long call, it's a good idea to take notes
If the caller wants to hold, you should insist on taking a message

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