Exercises Modulo 8.3.4 Exercise 1: Answer the below questions according to the following reading / Ejercicio 1: Responde las preguntas debajo de acuerdo a la lecturaExercise 2: Choose TRUE or FALSE according to the reading / Ejercicio 2: Elige TRUE o FALSE de acuerdo a la lecturaYour telephone manners can help to give a good impression of the company TRUE FALSE You should always make people wait before answering the phone TRUE FALSE You should try to be helpful and polite TRUE FALSE If you don't understand the caller, ask them to speak slowly TRUE FALSE You should never give the name of your company TRUE FALSE Speaking fast is a way to save time when talking on the phone TRUE FALSE If it's a long call, it's a good idea to take notes TRUE FALSE If the caller wants to hold, you should insist on taking a message TRUE FALSE Time's up
