Exercises Modulo 8.3.4

Exercise 1: Answer the below questions according to the following reading / Ejercicio 1: Responde las preguntas debajo de acuerdo a la lectura

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Exercise 2: Choose TRUE or FALSE according to the reading / Ejercicio 2: Elige TRUE o FALSE de acuerdo a la lectura

Your telephone manners can help to give a good impression of the company

You should always make people wait before answering the phone

You should try to be helpful and polite

If you don't understand the caller, ask them to speak slowly

You should never give the name of your company

Speaking fast is a way to save time when talking on the phone

If it's a long call, it's a good idea to take notes

If the caller wants to hold, you should insist on taking a message